If HP could get this sorted they'd be able to corner the market. I've recently switched from a Mac (mainly due to cost and flexibility of PCs versus Macs), but there's a lot to be said for having it 'just working'. I'm pretty good with computers, but I know a lot of people who would be completely baffled by this issue. I ask as your post below seems to suggest that I can only delete the offered driver in HPSA if I've already installed it - which, as I've already said, I was unable to do because the installation fails every time I try (presumably because it's the incorrect driver for the specific hardware I have installed, but one that appears on another model with the same product number).Īs a suggestion for the software decision makers, can I suggest that the HPSA take account of the serial number as well and only offer the drivers for the specific PC? This would be far better for consumers and would prevent a lot of confusion. Regarding my first question, please can you confirm that the version of the driver I have is the latest one? Thanks Riddle_Decipher for clearing the function of the HPSA up as an answer for my second question. That'll help us and others see that we've got the answers! Give us some reinforcement by clicking the solution and kudos buttons, If the information I've provided was helpful, That said, the HPSA works as a push service to update the drivers based on your product number, unlike the serial number which would be specific to your computer alone, the product numbers are a wide range of PC's with different parts. While you respond to that, I have reviewed your concern and to answer your first question, you should be able to delete the offer for a new update, if you've successfully installed the same already. Thank you for posting your query, I'll be more than glad to help you outĪs I understand you want information on how HPSA works,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:ĭid you know that HPSA obtains the drivers from the part's manufacturer site for the series and not your particular model? This is a great place to get support, find answers and tips,
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